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  Ordering Shipping & Returns Payment Methods We Accept Searching the Store Privacy & Security Our Stores Contacting Us   My Account Wish List  
 Top 5 FAQs
  1. How can I listen to the audio clips on vintagevinyl.com?
  2. How can I check on my order?
  3. Is it safe to use my credit card?
  4. What are my payment options?
  5. What are my shipping options?

 

Ordering
Using the Shopping Cart

Using the Shopping Cart is easy. Once you have found an item that interests you, simply click the "Add to Cart" button. When you have finished adding items to your Shopping Cart, click the Shopping Cart icon (in the top right corner of every page of our site).

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Qty." box. Be sure to click the "Update Cart" button to confirm any changes.

If you wish to remove an item in your Shopping Cart, check the "Remove" box that appears to the left of any item in your Shopping Cart and click the "Update Cart" button.

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Redeeming a Gift Certificate

Paying with a vintagevinyl.com gift certificate is easy. All you need to redeem your gift certificate is your gift certificate code. You can find the code in the email you received regarding your gift certificate.

If you want to redeem your gift certificate when you place a new order, just add items to your Shopping Cart and place an order via our order form. You will be asked to enter the claim code during checkout.

If you want to redeem your gift certificate but aren't ready to make a purchase just yet, you can redeem it for future use through your vintagevinyl.com My Account.

If your gift certificate covers the cost of your order, we will place the balance in your account. The next time you place an order via our order form, you will be able to use those gift certificate funds. You will not have to re-enter your claim code.

If the cost of your order exceeds the value of your gift certificate, you will be given the opportunity to provide a credit card number to pay for the balance, to redeem another gift certificate, or to change your order.

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Do I have to pay Sales Tax?

Sales tax is charged only on orders sent within the state of Missouri. Missouri State laws require that we charge sales tax on the full amount of the order.

No sales tax is charged when buying gift certificates; purchases paid for with gift certificates, however, will be charged sales tax if shipped to addresses within the state of Missouri.

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Availability

Please note that listed availability might not be applicable for multiple copies of an item, and that demand for certain items like Used CDs can have an effect on its availability. We will inform you by e-mail if any items in your order prove to be unavailable. If you would like to inquire about availability or multiple quantities of a particular item, send an e-mail message to customerservice@vintagevinyl.com. We will be happy to assist you.

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Used CD Guarantee

Vintage Vinyl, as one of the originators in the field, has set the quality standard for used CD stores. Any CD you order from us is absolutely, unconditionally guaranteed. That means: The disc will be in perfect condition i.e. it will play perfectly on your player. All original artwork/booklets ect. will be with your CD. The plastic CD case (jewel case) will be free of chips, cracks or breaks and open and close properly. If you buy a CD from us and in your opinion it does not meet these standards we’ll cheerfully take it back and apply credit to your account or refund your money. We’ve long been known for having a comprehensive used CD selection in our store at any given time. These bargain discs move quickly, though.

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Shipping & Returns
When will my order arrive?

Already placed an order? You can visit your vintagevinyl.com My Account to find out the status of your order.

Once shipped and depending on the shipping option you selected when you placed your order, you can estimate the delivery time using the guide below.

First Class 2-5 days
USPS Priority 3-4 days
USPS Media Mail 2-4 weeks

USPS Airmail Letter-Post 7-10 days
USPS Surface Mail 4-6 weeks

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Domestic Shipping Rates (United States)

1 item * each additional item
Media Mail $4.00 s/h $1.00 s/h
Priority ** $5.00 s/h (1st lb.) $depends on area/weight
UPS Ground $6.00 $0.25

* does not include boxsets, collectors sets or multiple disc titles
** 2lbs no more than $7.50 s/h, 3lbs no more than $11.00 s/h, etc.

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International Shipping Rates

Disclaimer: All shipping is standard, depending on the final weight of the prepared packaging, the package will be sent by the most economical and timely manner. If expedition is required, please email customerservice@vintagevinyl.com with requirements, we will be happy to offer our range of priority mailing options! All rates apply unless item ordered is an oversize/specialty item or large boxset, at which time methods and rate options will be emailed seperately to the customer.

single CD * single LP *
$7.00 1st/$4 ea. add. $14.00 1st/$7 ea. add.

single CD * single LP *
$5.00 1st/$2 ea. add. $9.00 1st/$5 ea. add.

single CD * single LP *
$4.00 1st/$1 ea.add. $8.00 1st/$3 ea.add.

single CD * single LP *
$4.00 1st/$1 ea.add. $4.00 1st/$1 ea.add.

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Return Policy

Within 30 days of purchase, you may return any of the following items for a refund:

  • Any unopened CD, DVD, or Video
  • Any Used CD in its original condition
Please note that we can process returns and refunds only for items purchased from vintagevinyl.com. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after purchase, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we do not refund shipping costs unless the return is a result of our error.

If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account, available to use the next time you place an order at vintagevinyl.com.

Packing and Sending Your Return

Just a few simple steps:

  1. Print a Shipping Label
  2. Pack the item(s) along with the packing slip (receipt) securely in a box
  3. Affix the Shipping Label to the outside of the box
  4. Drop it in the mail

Lost Your Packing Slip? Don't Worry! If you purchased the item yourself, just Log In to your vintagevinyl.com My Account, and Print the Order Summary for the Order you wish to return.

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Payment Methods We Accept
Credit Cards & Check Cards

We accept Visa, MasterCard, and Discover. We also accept check cards or ATM cards, as long as they are connected with one of the major credit card companies listed here.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

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Gift Certificates

Paying with a vintagevinyl.com gift certificate is easy. All you need to redeem your gift certificate is your gift certificate code. You can find the code in the email you received regarding your gift certificate.

If you want to redeem your gift certificate when you place a new order, just add items to your Shopping Cart and place an order via our order form. You will be asked to enter the claim code during checkout.

If you want to redeem your gift certificate but aren't ready to make a purchase just yet, you can redeem it for future use through your vintagevinyl.com My Account.

If your gift certificate covers the cost of your order, we will place the balance in your account. The next time you place an order via our order form, you will be able to use those gift certificate funds. You will not have to re-enter your claim code.

If the cost of your order exceeds the value of your gift certificate, you will be given the opportunity to provide a credit card number to pay for the balance, to redeem another gift certificate, or to change your order.

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Searching the Store
Music

Keyword Search boxes can be found at the top and bottom of most pages of our site. Enter one or more keywords of the artist's name or record's title. To filter your search, select a format (CDs, Used CDs, LPs, or All Formats) from the first drop-down menu of the search box, and Artist or Title from the second.

Here are some examples using Keyword Search:

  • Entering "rolling stones" finds records by the Rolling Stones.
  • Entering "road" finds records with the word "road" in their title (e.g. Abbey Road by the Beatles etc.).
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Video & DVD

Browsing our Video & DVD department is easy! Click the Video or DVD link located in the menu on the left side of most pages. Search results are displayed alphabetically by Title. Radio buttons located at the top of the results page allow you to filter your search by "Music" or "Movies" and sort by "Title" or "Artist". Click the "Re-Sort" button to see your updated search results.

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Privacy & Security
Safe Shopping Guarantee

vintagevinyl.com uses the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for any fraudulent charges made on our site, vintagevinyl.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from vintagevinyl.com while using our secure server.

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My Account
Viewing Orders & Transactions

To view your Orders and Transactions, log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select a time period from the drop-down menu and click Go!. Your Order Number(s), Order Date(s), and Order Status will be displayed for the selected time period. To view full detail for any Order(s), simply click the Order Number link.

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Cancel an order

Want to cancel an open order? Log in to your vintagevinyl.com My Account. You may cancel any order provided it has not entered the shipping process. From your account select "View Orders and Transactions in the last week". On the Order History page, the status of the order will be displayed. If the status is listed as "Processing" you may cancel the order by sending email to customerservice@vintagevinyl.com. Please include the words ORDER CANCELATION in the subject line and the Order# in the body of the email.

If the item you want to cancel has already been shipped, you can return the order.

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Change your name, email address, or password

To change your account name, email address, or password log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Change your Name, Email Address, Password, or Password Hint" link. Edit the item(s) you wish to change and click the "Submit Changes" button.

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Update your phone numbers

To change your contact numbers log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Update your Phone Numbers" link. Edit your Phone and/or Fax numbers and click the "Submit Changes" button.

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Update your credit card information

To change your credit card information log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Update your Credit Card information" link. Edit the item(s) you wish to change and click the "Submit Changes" button.

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Gift Certificates: View Balance/Redeem

To redeem a gift certificate or view your account balance log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Gift Certificates: View Balance/Redeem" link.

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Change your address

To update your address information log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Change your address" link. Edit the item(s) you wish to change and click the "Submit Changes" button.

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Change your email format preference

To change your email format preference log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "View or Change your email format preference" link. Select either HTML or Text and click the "Submit Changes" button.

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Change your communication preferences

To change your communication preference log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Update your Communicatoin preferences" link. Check or Un-Check the box to be included or excluded from receiving the vintagevinyl.com newsletter and click the "Submit Changes" button.

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Change your Wish List search information

To change your Wish List search information, log in to your account by clicking the My Account link located at the top of any page. Once logged in to your My Account page select the "Update your Wish List search information" link. Check or Un-Check the box to be allow or disallow your Wish List to be searchable and click the "Submit Changes" button.. Remember, a searchable Wish List is a convenient way for friends and family to find items that you would most like to have.

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Wish List
What is a Wish List?

At vintagevinyl.com, a Wish List is a private, secure place where you can save items for future purchase. This saves time, so you don't have to search for them again later. Also if you choose to make your Wish List searchable, friends and family will be able to search for your Wish List and purchase items for you.

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How do I add products to my Wish List?

Any time you find a product on our site that you want, just click the "Add to Wish List" link, and the item will be added directly to your Wish List. You may be asked to Log In.

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How do I view my Wish List?

Just click the "Wish List" link at the top of most pages. You may be prompted to Log In, and then a summary of your items will be displayed. From here, you may add any Wish List item to your Shopping Cart, delete any item from your Wish List, or post comments for items on your Wish List.

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Can other people see my Wish List?

Only if you choose to make your Wish List searchable. By opting to make your Wish List searchable, friends and family have a convenient way to find and purchase items that you would like to have. You can update this feature by logging into your My Account and clicking the "Update your Wish List search information" link.

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Can I view my Wish List from multiple computers?

Yes. Your Wish List is attached to your account and is available anytime you log into your account (wherever you happen to be). Just click the "My Account" or "Wish List" link at the top of most pages to Log In.

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I don't have an account; can I still use the Wish List?

No--the Wish List service is only available to registered users. Creating a vintagevinyl.com account is easy and only takes a moment. Create your account now. *Please note that creating an account under no circumstances obligates you to purchase anything.

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My Wish List disappeared. Where is it?

Your Wish List is only visible when you are logged in to your account. To see it, Log In.

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When does my Wish List expire?

Items on your Wish List never expire. You are free to add and remove items at your convenience.

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Does the Wish List lock in the price of an item? What about availability?

No. The Wish List is like a grocery list. It serves only to remind you of things that you wanted to buy. The price and availability of each item are subject to change.

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Can I store multiple quantities of the same item in the Wish List?

No. If you want to buy multiple quantities of any item, simply add the item to your Shopping Cart when you're ready to buy and change the quantity.

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How can I find a friend's Wish List?

To find another users Wish List click the "Wish List" link at the top of most pages and locate the search box at the top left of the page. Enter the person's name or email address. Matching users' names, cities, and states are displayed. If you have trouble finding the users Wish List, it might be that the persons Wish List has no items on it or they have chosen not to make their Wish List searchable.

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Our Stores
Locations & store info

Vintage Vinyl
6610 Delmar
St. Louis MO 63130
314-721-4096
Sunday 10AM - 10PM
Monday 10AM - 10PM
Tuesday 10AM - 10PM
Wednesday 10AM - 10PM
Thursday 10AM - 10PM
Friday 10AM - 12AM
Saturday 10AM - 12AM

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Contacting Us
Contact Info

Website Orders customerservice@vintagevinyl.com
Ebay Auctions order@vintagevinyl.com
Website Technical webmaster@vintagevinyl.com
Privacy issues privacy@vintagevinyl.com
Amazon Marketplace amazon@vintagevinyl.com
Promotions promotions@vintagevinyl.com
General Questions info@vintagevinyl.com

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Frequently Asked Questions
How can I listen to the audio clips on vintagevinyl.com?

To play RealAudio song samples or sound files , a RealAudio player must be installed on your computer. You can download the basic version of the player free of charge from RealNetwork's web site or pay more to download the version with the newest RealAudio features. After you download the RealPlayer, you must install it on your computer. Click here to download a RealAudio player.

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How can I check on my order?

To check on the status of an order click the My Account link located at the top of any page. Log in using your email address and password you assigned to your account when you placed your order. Once logged in to your My Account page select a period of time from the "View Orders & Transactions" drop-down menu and click Go! Your Order Number(s), Order Date(s), and Order Status will be displayed for the selected time period. To view full detail for any Order(s), simply click the Order Number link.

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Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our Safe Shopping Guarantee details.

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What are my payment options?

We accept Visa, MasterCard, and Discover. We also accept check cards or ATM cards, as long as they are connected with one of the major credit card companies listed here.

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What are my shipping options?

We ship our products around the world. In the US we ship via USPS Media Mail or USPS Priority Mail. For international orders we include USPS Airmail Letter-Post, USPS Surace Mail, and for Canadien custmers, UPS Canada Standard. Tracking is available for UPS shipping.

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